Troubleshooting Guide

Diagnose and resolve common solar system issues with our comprehensive troubleshooting guide. Find solutions for performance problems, electrical issues, battery concerns, and maintenance needs specific to Canadian installations.

Quick Problem Identifier

Select the symptom that best describes your issue

Low Power Output

System producing less energy than expected

Find Solutions

System Not Producing

No power generation or system completely shut down

Find Solutions

Inverter Issues

Error codes, faults, or inverter not working properly

Find Solutions

Battery Problems

Battery not charging, discharging, or performance issues

Find Solutions
Snow-covered solar panels
Safety

Winter Troubleshooting: Snow Coverage, Reduced Output, and Cold Weather Issues

Diagnose and resolve winter-specific solar issues in Canada. Snow coverage problems, reduced daylight hours, cold temperature effects, and when low output is normal vs. problematic.

15 min read Winter Performance
Inverter fault diagnosis
Safety

Inverter Fault Codes: Interpreting Error Messages and Diagnostic Steps

Decode common inverter fault codes, understand what they mean, and follow proper diagnostic procedures. Safety considerations and when to call professional service.

18 min read Inverter Diagnostics
Shading issues
DIY

Shading Problems: Identifying and Resolving Partial Shading Issues

Diagnose performance losses due to shading from trees, buildings, vents, or snow. Solutions including pruning, microinverters, and optimizer systems for Canadian installations.

14 min read Shading Solutions
Battery troubleshooting
Safety

Battery System Diagnostics: Charging Issues, Capacity Loss, and Temperature Problems

Troubleshoot battery storage systems in Canadian climates. Cold weather performance issues, charging problems, capacity degradation, and BMS communication errors.

16 min read Battery Issues
Electrical connection problems
Safety

Electrical Connection Issues: Loose Wiring, Corrosion, and Ground Faults

Identify and resolve electrical problems in solar systems. Visual inspection techniques, testing procedures, corrosion prevention, and ground fault detection for Canadian installations.

17 min read Electrical Issues
Performance monitoring
DIY

Performance Monitoring: Using System Data to Identify Problems Early

Interpret monitoring data to detect system problems before they become serious. Understanding performance ratios, identifying anomalies, and using monitoring alerts effectively.

13 min read Monitoring Systems
Panel degradation
Safety

Panel Degradation: Identifying Normal vs. Problematic Performance Loss

Understand expected panel degradation rates, identify problematic performance loss, recognize signs of cell damage, and determine when panel replacement is necessary.

12 min read Panel Health
Grid connection issues
Safety

Grid Connection Problems: Net Metering Issues and Utility Interconnection Faults

Troubleshoot grid connection and net metering issues. Understanding anti-islanding protection, utility interconnection requirements, and resolving communication problems with smart meters.

15 min read Grid Integration
System optimization
Eco

Optimization Issues: MPPT Problems, System Mismatch, and Efficiency Loss

Diagnose optimization problems in solar systems. MPPT tracking issues, string mismatch problems, bypass diode failures, and how to maximize energy harvest in Canadian conditions.

16 min read System Optimization
Visual inspections
Safety

Visual Inspection Guide: Identifying Problems Before They Become Serious

Learn systematic visual inspection techniques for solar systems. What to look for during regular checks, safety considerations, and how to document findings for professional service.

14 min read Preventive Maintenance
Battery management system issues
DIY

BMS Communication: Resolving Battery Management System Connectivity Issues

Troubleshoot battery management system problems in Canadian installations. Communication errors, monitoring data issues, temperature sensor problems, and balancing issues.

13 min read Battery Management
Weather-related performance
Eco

Weather Impact Assessment: Understanding Normal vs. Abnormal Weather-Related Performance

Distinguish between normal weather-related performance changes and actual system problems. How to assess winter performance, summer heat impacts, and seasonal variations in Canadian climates.

11 min read Weather Performance

Systematic Troubleshooting Approach

Step-by-step diagnostic process for solar system problems

Step 1: Data Gathering

  • ✓ Check monitoring system data
  • ✓ Review recent weather conditions
  • ✓ Note any error messages
  • ✓ Document performance timeline
  • ✓ Identify when problem started

Step 2: Visual Inspection

  • ✓ Check for obvious damage
  • ✓ Look for loose connections
  • ✓ Inspect for water ingress
  • ✓ Check for animal damage
  • ✓ Verify proper grounding

Step 3: Professional Diagnosis

  • ✓ Contact qualified installer
  • ✓ Provide documented findings
  • ✓ Schedule professional inspection
  • ✓ Get written assessment
  • ✓ Discuss repair options

Common Issues Quick Reference

Fast solutions for frequent solar system problems

Low Production

Possible Causes:
• Snow coverage
• Shading changes
• Soiling/dirt
• Equipment degradation

Quick Check: Compare to same period last year and neighboring systems

Zero Production

Possible Causes:
• Grid disconnection
• Inverter fault
• DC disconnect off
• Equipment failure

Quick Check: Verify DC disconnect position and inverter status lights

Inverter Errors

Possible Causes:
• Grid voltage issues
• DC overvoltage
• Temperature protection
• Ground fault

Quick Check: Record error code and check inverter manual

Battery Issues

Possible Causes:
• Temperature protection
• Communication errors
• Capacity degradation
• Charging faults

Quick Check: Verify BMS temperature readings and charging status

When to Call a Professional

Safety guidelines for troubleshooting activities

ALWAYS CALL A PROFESSIONAL
  • ⚠️ Electrical work beyond DC disconnect
  • ⚠️ Inverter internal troubleshooting
  • ⚠️ Battery system opening/inspection
  • ⚠️ Roof work or panel removal
  • ⚠️ Grid interconnection issues
SAFE TO INVESTIGATE
  • ✓ Visual inspections from ground
  • ✓ Monitoring data review
  • ✓ DC disconnect operation
  • ✓ Cleaning panels (when safe)
  • ✓ Documentation and reporting
SAFETY FIRST
  • ⚡ Never work on live electrical systems
  • ⚡ Always use proper PPE
  • ⚡ Maintain safe distances
  • ⚡ Follow lockout/tagout procedures
  • ⚡ When in doubt, call an expert

Need Professional Service?

For complex issues or safety concerns, always consult with qualified solar professionals.

Safety Guidelines System Optimization Warranty Information Battery Service